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Categories

Categories define how every captured application is classified for productivity rollups. Each category carries a Productive / Neutral / Unproductive flag and optional target hours and percentages — driving every chart that distinguishes productive from unproductive time.

Built-In Categories​

SWA ships with 12 built-in categories that cover most enterprise tools out of the box:

CategoryProductiveDescription
BrowserNeutralGeneric browser use
CommunicationYesEmail, messaging, video calls
Core WorkYesPrimary work applications
DesignYesDesign tools
DevelopmentYesIDEs, source control, build tools
EntertainmentNoGames, streaming, entertainment
IdleNoScreen locked or no activity
MeetingYesVideo meeting platforms
ResearchNeutralBrowsers, documentation, learning
Social MediaNoSocial networking sites

Each category is also marked Default if it's used as a fallback for newly captured applications without a specific mapping.

Category Table​

A sortable, paginated table:

ColumnDescription
NameCategory display name with a color dot
DescriptionShort description shown across the product
ProductiveYes / Neutral / No flag
Target HoursOptional daily target in hours
Target %Optional target as % of work time
DefaultDefault badge if used as the fallback for new apps
ActionsEdit, Overrides, Deactivate

Use the Show Inactive checkbox to view deactivated categories alongside active ones.

Per-Department Overrides​

The Overrides action on each category row opens a panel where the category's Productive flag and target hours can be overridden for a specific Department. Use this when a category that is productive for one team is unproductive for another — e.g. Social Media is Unproductive by default but should count as Productive for the marketing department.

Each override carries a department reference and the overriding values; the tenant-wide defaults remain unchanged for departments without an explicit override.

Adding a Category​

Click + Add Category to open the Add Category modal. Fill in:

  • Name — Display name (must be unique)
  • Description — Optional short description
  • Productive — Yes / Neutral / No
  • Target Hours — Optional
  • Target % — Optional
  • Default — Mark as the fallback for new applications

Save to persist the category. New applications captured by the agent will be auto-classified into the Default category until manually moved.

Best Practices​

  • Resist the urge to create too many categories — 10–15 is the sweet spot. Beyond that, charts become noisy.
  • Set realistic Target Hours for productive categories — e.g. Core Work: 5 hours/day is a credible target; 7 hours will show every team in red.
  • Mark only one category as Default — multiple defaults lead to inconsistent classification.
  • Review the Uncategorized rows in Application Analytics and Domain Analytics monthly and assign them to the right category.