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Departments

Departments is the department directory for the tenant. Every user record carries a department, and every analytics view that filters or rolls up by department reads from this catalog.

Department Table​

A sortable, paginated table:

ColumnDescription
NameDepartment display name (e.g. Engineering, Sales)
DescriptionOptional short description
ActionsEdit, Deactivate

Use Show Inactive to include deactivated departments. The Export button exports the visible table as CSV.

Adding a Department​

Click + Add Department to open the Add Department modal. Fill in:

  • Name — Department name (must be unique)
  • Description — Optional short description

Save to persist. New users can then be assigned to this department via Users, and the department will become available as a filter in every analytics view.

Best Practices​

  • Match departments to the formal organization chart — using shorthand names creates confusion in HR-facing analytics views.
  • Don't delete departments that have historical activity — Deactivate instead so historical analytics still attribute correctly.
  • Pair departments with Designations to express the full org hierarchy (department + role).
  • For multi-tenant rollups, prefer a flat list of departments over deep hierarchies — SWA's analytics views work best with one level.