Skip to main content

Endpoint Software Inventory & Usage

The Endpoint Software Inventory & Usage view tracks software discovered across your endpoints by the RMM connector — actual install records, no estimates. Every install is classified by how recently it was used, turning raw discovery data into a clear picture of what is active, what is idle, and what can be reclaimed. Open it from the Endpoint Software tab on Usage Analytics.

View Toggles​

Two toggles above the KPI tiles control what the view shows — they filter the display, not the stored data.

  • Hide system / drivers — Hides .NET runtimes, redistributables, OS patches, vendor utility apps, and hardware drivers
  • Hide Microsoft — Hides Microsoft-published titles, so the view reports on the rest of the estate

Note: These toggles sit on top of the ingest settings. The Ingest system apps and Ingest device drivers toggles in General Settings decide what is stored; these decide what is shown.

KPI Tiles​

  • Total Installs — Imported software records
  • Applications — Distinct software titles
  • Devices — Distinct endpoints
  • Unique Users — Distinct users, with active seats counted across multiple devices

Usage Classification​

Every install is placed in one bucket based on its last-used date. Click a card to open the matching installs.

BucketMeaning
ActiveUsed very recently — in regular use
Within 30 DaysLast used in the past 30 days
Within 60 DaysLast used in the past 60 days
Within 90 DaysLast used in the past 90 days
Stale (>90d)No recorded use in over 90 days — a prime reclaim candidate
No Usage DataDiscovered, but no usage telemetry is available yet

Installs in the Stale (>90d) bucket are the highest-value reclaim targets — software that is provisioned and paid for but no longer in use. System components (.NET runtimes, drivers, OS patches) are filtered out during ingest by default — see the Endpoint Inventory toggles in General Settings.

Insights​

Three charts summarize the bucketed installs at a glance:

  • Install Distribution — Installs grouped by usage bucket
  • Top 10 Applications by Usage — Most-deployed titles with their usage split
  • Publishers by Usage — Install counts rolled up by publisher

Details​

Four drill-down tabs list the inventory from different angles — Applications, Users, Devices, and All Installs. The Applications tab is the richest cut: one row per title with installs, devices, unique users, owners, active seats, the per-bucket usage distribution (Active, 30d, 60d, 90d, Stale, No Data), utilization %, and seat-adoption %. Every tab is sortable and searchable.

Import RMM Export​

When endpoint discovery is not wired into a connector, inventory can be loaded directly. The Import RMM Export action accepts an exported inventory file of discovered installs and merges it into the inventory. Re-importing refreshes existing records rather than duplicating them.

Best Practices​

  • Review the Stale (>90d) and Within 90 Days buckets each renewal cycle — these are the installs most likely to be reclaimable before a true-up.
  • Treat No Usage Data as a discovery gap, not as idle software — prioritise getting usage telemetry for those installs before making reclaim decisions.
  • Keep the Ingest system apps and Ingest device drivers toggles off in General Settings unless you specifically need them — system components inflate install counts without adding reclaim value.
  • Keep endpoint software names aligned with the Software Catalog so installs roll up to the right product.
  • Usage Analytics — Hosts this view under the Endpoint Software tab
  • Devices — Endpoint system details behind these installs
  • Optimization — Where reclaim candidates become tracked recommendations
  • Software Catalog — The products endpoint installs map to