Incidents
The Incidents page tracks network issues through a defined lifecycle. Every incident has a priority and a state — ensuring that critical network problems are investigated and resolved systematically.
Incident Lifecycle
Incidents move through the following states:
| State | Description |
|---|---|
New | Incident has been detected but not yet acknowledged |
Acknowledged | An operator has acknowledged the incident |
Investigating | Active investigation is underway |
Resolved | The underlying cause has been resolved |
Closed | Incident has been formally closed |
Use the tabs at the top of the page to filter the incident list to a specific state. The All tab shows every incident regardless of state.
Incident List
The incident table displays each incident with its ID, title, priority, current state, age, and an Acknowledge action button.
Incident Creation
Incidents are generated automatically when alerts breach defined thresholds.