Feedback Survey
The Feedback Survey is the customer satisfaction (CSAT) form that requesters complete after their ticket is resolved. It opens from a unique link emailed to the requester, letting them rate the service they received and leave comments — feedback that feeds into BEAK ITSM's service-quality reporting.
How Requesters Receive It
When a ticket is resolved, BEAK ITSM emails the requester a link to the survey configured for that workspace and ticket type. The link carries a unique token tied to that specific ticket, so the survey opens without the requester needing to sign in.
Completing the Survey
The requester answers the questions defined in the Feedback Form Builder — typically a satisfaction rating, optional yes/no questions, and a comment box — and submits. Responses are recorded against the originating ticket.
Link Validity
Each survey link is single-purpose and time-limited. If a link has already been used or has expired, the page shows an Invalid Feedback Link message asking the requester to check their email for the current link.
Note: Because the survey is reached through a tokenized email link, it is the one BEAK ITSM page that does not require an authenticated session.