AI Assistant
DeskAI is the built-in AI assistant for BEAK ITSM. It lets users handle common service desk tasks through a natural-language chat instead of navigating the full interface — reporting issues, checking on existing tickets, and finding answers from the knowledge base.
What DeskAI Can Do
- Report incidents — Describe an issue in plain language and DeskAI creates a ticket from the conversation.
- Check ticket status — Provide a ticket number (for example,
TKT-IT-000100) to retrieve its current status and details. - Search the knowledge base — Find published articles and solutions to common problems.
- List your tickets — See the tickets you have open or that are assigned to you.
- Get resolution suggestions — Receive AI-powered troubleshooting steps for an issue before escalating it.
Starting a Conversation
Open AI Assistant from the left sidebar. You can begin from one of the quick suggestion chips — Report an incident, Check ticket status, Search knowledge base, or Show my tickets — or type a question directly into the chat box.
Conversation History
Past conversations are listed in the Conversations panel so you can return to an earlier thread. Start a fresh thread at any time with New conversation.
Note: Availability of the AI Assistant is controlled by your administrator under AI Settings. If it is disabled for your instance, the menu item does not appear.