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Service Desk AI Agent: Configuration

Configure the Service Desk AI Agent to fit your organization's ITSM environment and support workflows.

Configuration Options​

  • Connecting to ITSM platforms (Jira, ServiceNow, Zendesk, ConnectWise, etc.)
  • Setting up authentication and permissions
  • Customizing knowledge sources (company docs, FAQs, internet)
  • Notification and escalation settings
  • Channel enablement (web chat, Teams, etc.)

Configuration examples and YAML/JSON templates will be provided here.