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Service Desk AI Agent: Usage Guide

This guide explains how to interact with the Service Desk AI Agent across supported channels and platforms.

Getting Started​

  • Accessing the agent via web chat, Microsoft Teams, and other channels
  • Authentication and user onboarding

Typical Workflows​

  • Creating and tracking tickets
  • Receiving real-time notifications and updates
  • Troubleshooting with AI-powered suggestions

Best Practices​

  • Maximizing self-service options
  • Escalating complex issues to human agents

Step-by-step walkthroughs and screenshots will be included here.