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Third-Party Integrations

Beak integrates with popular third-party tools to extend automation, alerting, and data sharing beyond the platform. These integrations are available across all product pillars.

ITSM Integrations​

ServiceNow​

Bi-directional sync between Beak Desk and ServiceNow:

Data FlowDirectionDescription
TicketsBeak → ServiceNowSync Beak Desk tickets to ServiceNow incidents
TicketsServiceNow → BeakImport ServiceNow incidents into Beak Desk
AssetsBeak → ServiceNowSync ITAM asset data to ServiceNow CMDB
Status UpdatesBi-directionalReal-time status sync between platforms

Setup:

  1. Navigate to Integrations > ServiceNow
  2. Provide your ServiceNow instance URL and credentials
  3. Configure sync rules (which ticket types, fields, and statuses to sync)
  4. Enable bi-directional sync

Jira​

Sync tickets and issues between Beak Desk and Jira:

  • Map Beak ticket types to Jira issue types
  • Sync status transitions between platforms
  • Link Beak assets to Jira issues
  • Bi-directional comment sync

Setup:

  1. Navigate to Integrations > Jira
  2. Provide your Jira Cloud or Server URL and API token
  3. Map projects, issue types, and fields
  4. Enable sync

Communication Integrations​

Microsoft Teams​

FeatureDescription
Ticket notificationsAlert channels when tickets are created, updated, or escalated
Agent interactionsUsers interact with AI agents directly in Teams
Approval workflowsApprove patches, changes, and requests from Teams
Slash commandsCreate tickets, check asset status, query agents from Teams

Setup:

  1. Navigate to Integrations > Microsoft Teams
  2. Authorize the Beak Teams app in your Microsoft 365 tenant
  3. Configure notification channels per product
  4. Enable bot interactions for agent access

Slack​

FeatureDescription
Alert channelsRoute alerts and notifications to specific Slack channels
Agent interactionsInteract with AI agents via Slack
Ticket managementCreate and update tickets from Slack
Incident channelsAuto-create incident channels for critical events

Setup:

  1. Navigate to Integrations > Slack
  2. Install the Beak Slack app from the Slack App Directory
  3. Configure notification channels
  4. Enable bot interactions

Email​

Configure email integration for ticket creation and notifications:

  • Inbound email-to-ticket conversion with support mailbox monitoring
  • Outbound email notifications for ticket updates and alerts
  • Email templates customizable per event type

Incident Management Integrations​

PagerDuty​

Route Beak alerts to PagerDuty for on-call management:

  • Map Beak alert severities to PagerDuty urgency levels
  • Auto-create PagerDuty incidents from Observability alerts
  • Sync incident resolution back to Beak
  • Trigger escalation policies based on Beak SLA timers

Setup:

  1. Navigate to Integrations > PagerDuty
  2. Provide your PagerDuty API key and service ID
  3. Map alert severity to PagerDuty urgency
  4. Configure escalation rules

Opsgenie​

Similar to PagerDuty integration:

  • Alert routing to Opsgenie teams
  • On-call schedule awareness
  • Bi-directional incident sync

Cloud & Identity Integrations​

Microsoft Intune​

Sync device management data with BEAK ITAM for unified asset visibility.

Azure Active Directory​

User and group sync for role-based access control across the platform.

AWS / Azure / GCP​

Cloud resource discovery and cost data integration with Beak Governance.

Custom Integrations​

Webhooks​

Create custom webhook integrations for any external system:

  1. Navigate to Integrations > Webhooks
  2. Click Add Webhook
  3. Configure:
    • URL — Destination endpoint
    • Authentication — API key, Bearer token, or custom headers
    • Events — Select which platform events trigger the webhook
    • Payload Template — Customize the JSON payload using template variables
  4. Click Test to verify, then Enable

REST API​

All Beak products expose REST APIs for custom integration:

  • Authentication via API keys or JWT tokens
  • Comprehensive endpoint documentation available at /api/docs
  • Rate limiting based on tenant configuration
  • Webhook callbacks for async operations