Skip to main content

Asset & Security Context

BEAK Desk automatically enriches every ticket with the requester's asset inventory, security posture, and incident history — giving support agents full context without manual lookup.

Asset Context (from BEAK ITAM)​

When a ticket is created, BEAK Desk automatically pulls:

  • Assigned devices — All devices assigned to the requester
  • Hardware details — Model, specs, warranty status, age
  • Software inventory — Installed applications and versions
  • OS and patch level — Current OS version and last patch date
  • Network information — IP address, location, connectivity status

Security Context (from BEAK Security)​

Support agents see the requester's security posture alongside the ticket:

  • Open vulnerabilities — Unpatched vulnerabilities on the user's devices
  • Patch compliance — Whether the device is up to date
  • Security incidents — Recent security events related to the user or device
  • Compliance status — Device compliance with organizational policies

Benefits​

  • Faster Resolution — Agents have all context immediately, no back-and-forth
  • Proactive Remediation — Agents can address security issues discovered during support
  • Accurate Diagnosis — Hardware and software details help pinpoint issues
  • Complete History — Past tickets, changes, and incidents in one view